Please place your container(s) by the curbside the night before your pick-up day. Our drivers leave daily, before 6:00 a.m., to begin each route. Please leave your container(s) by the curbside until at least 6:00 p.m. to guarantee your pick up in case a route is held up for any reason.
All trucks are radio-dispatched, if your garbage is not out when they come by, it will be radioed back to the office. There will be a $20.00 service fee if they have to return. Please remember it is your responsibility to have it out on time.
If account is cancelled and a negative balance occurs, only a credit above $5.00 will be issued. If trash or recycling is unable to be collected due to inclement weather, no credit will be applied.
98 Gallon Weekly Limit
We provide the container for you when you are paying for our service. We have a 98 gallon limit per week per household, unless you pay for more than one container. Additional containers are available for an additional fee. Please do not share your service with neighbors or friends. If caught sharing, your service is subject to cancellation and a $50.00 fine will be added to your account.
Residential households are billed on a 3-month cycle for one 98 gallon container we provide. If additional containers are needed, they are available for an additional fee per month per container. Containers are ONLY provided with service. They are property of NDGS, Inc. If you move, we require that you inform the office to cancel your service. You may also transfer service to your new address as long as it is within our service area, by calling the office and confirming the transfer.
Special Residential Service
Any resident who needs assistance in garbage and recycling collection at the house side, rather than curbside, is required to provide documentation from a doctor expressing the physical need for the resident to have their garbage and recycling picked up at their home.*Without this documentation, house side collection can not be provided. Contact us to discuss your needs. There is an additional cost for this service.
*If this service is already provided for you, and you are not physically disabled, a doctor’s note will not be needed until the household is occupied by a new owner.
Commercial properties are billed $25.00 per month on a 3-month cycle for one 98 gallon container we provide. If additional containers are needed, they are available for an extra $5.50 per month, per container (or $16.50 every 3 months, per container). Containers are ONLY provided with service. They are property of NDGS, Inc. If you close or move, we require that you inform the office to cancel your service. You may also transfer service to your new location as long as it is within our service area, by calling the office and confirming the transfer.
Items We Can Collect
Normal household waste, cans, newspapers, foods, clothes, small appliances (see e-cycling section), plastics, boxes (please break them down), and empty paint cans (only if lid is off and paint is dried up). Please bag any broken glass and label it so our employees are protected from being cut. If you use needles, please put them in a plastic containor and place them on top of your trash within your container. Large appliances can be picked up for a small fee! We will come and get these items separately, ONLY when you call the office to schedule a special pickup. See the Bulk Items & E-Cycling Section (below) for more information.
Items We Cannot Collect
NO yard waste (grass clippings, leaves, shrubs, Christmas trees) construction debris, oil, wood, hazardous waste, paint, tires, and automobile batteries. As of June 1, 2011 it is against the law to put televisions and other electronics in the landfill. We can no longer accept any TVs or monitors in the garbage collection or at our recycling facility. All TV’s and monitors must be taken to designated area at the landfill. Please see the section below to learn how to discard these items. < See a complete list of banned items from landfills in North Carolina >
Bulk Items & E-Cycling
If you have more than our 98 gallon limit of waste or have bulk item(s) you would like to discard, you MUST call the office in advance to have it picked up. These pick-ups are separately priced and are quoted on a case by case basis. We can collect e-cyclables and large items for a small fee of $20.00. We also have a FREE public drop-off at our new facility if you would rather bring us the item(s). Please call the office if you plan to bring an item to us to make sure we will accept it. See our drop-off location below.
Items that we CANNOT take in our waste removal service are listed below. If an item is not listed below and is in question, please feel free to call our office at 336.731.4025.
- Yard waste (grass clippings, leaves, shrubs, Christmas trees)
- Hazardous waste
- Construction debris
- Liquid paint
- TVs & Monitors: We can no longer accept any TVs or monitors in the garbage collection or at our recycling facility. All TV’s and monitors must be taken to designated area at the landfill.
- Automobile batteries*
- Fluorescent light bulbs
- Used motor oil*
* Starred items may be dropped off for FREE at our Recycling Center (pictured below)