You can reach our customer service team through our NDGS App messaging system or on our website by live chat. We’re available during our business hours (9 am – 3 pm) and we’re happy to assist with any inquiries or issues you may have. Please allow up to 24 business hours during the week. You’re also welcome to email us.

Yes! Go to your “Locations” tab on the left-hand menu and you can add another subscription. Once the new location is saved and selected, click on “Subscriptions” in the left-hand menu to select a new subscription and pay. You’re also able to add a different payment method for the new loaction’s plan! If you have trouble with this, please feel free to reach out by in-app messages, online chat or email.

If you’re moving and would like to transfer your service, please send us a message through the messages at least 48 hours before your next scheduled pickup to ensure your collection at your new address. We can transfer your containers and keep your service intact as long as you’re in our collection area. To stop completely, please click on the “CANCEL” button under your current subscription. Containers need to be placed at the curbside for collection.

We do not collect hazardous waste at all (paint, chemicals, etc.), electronics, tires, or construction debris. None of the following items are accepted in our waste or recycling colleciton service. Items will be left at the curbside.

• Liquids of any kind (includes paint)
• Electronics; computers or phones
• Tube-style TVs (banned from the landfill; must be dropped at designated areas)
• Hazardous products or human/animal waste
• Used motor oil (may ONLY be dropped off at our Recycling Facility for FREE)
• Yard waste (grass, tree limbs etc.)
• Wood and construction debris
• Batteries; vehicle/rechargeable/lithium ion, etc. (batteries should be recycled at designated collection points or hazardous waste facilities to prevent environmental damage and potential fires)

For large or bulk waste (such as furniture or appliances), we offer special collection services. You can schedule this separately for an additional charge. These pick ups are charged according to material, size and volume. You can only request a special pick up by sending a photo through our app messaging service of what you’d like to be collected.

Yes, we ask that you separate recyclables, loose and bagless in our provided containers (orange lid cans) separated from your regular trash to ensure proper recycling. We provide bins for both trash and recyclables to make sorting easy.

If you believe your container has been missed, please contact our customer service team through our messaging system as soon as you are aware and we will respond within 24 hours.

We accept various payment methods, including credit/debit cards and bank draft. All payments will be made automatically once sign-up is completed. Currently, payments can only be through our app at https://NDGS.app. However, we are working on an app update that would allow us to accept mailed payments.

Yes. We currently offer a discount for teacher, LEO and military. You must message us in the app to receive the promotional discount.

If we need to operate on a delay or postpone collection due to weather, a message or notification will be sent to you through our app regarding our plans for collection.

We operate every weekday except for Christmas and Thanksgiving Days. Only those days will not have collection each year. If collection falls on one of those days, it will not be made up. You will simply not get charged for the collection we didn’t make.

We please ask that you send us a message at least 24 hours in advance, if you see you will have extra to collect.

We’re happy to share that we do offer special service for residents who aren’t able to bring their containers to the roadside due to a disability, with a doctor’s note for verification. The only difference with this option is that recycling is not included.

If this service is needed, you can simply email us a photo of a handicap placard or a doctor’s note confirming the limitation. This does assume that no one else in the home is able to assist with moving the containers.

The pricing is the same with or without recycling.

If back door is required because a house is far off the road, and the containers cannot be brought to the road because of the steepness of the driveway or something similar to that, we would have to send someone out to assess and see if our trucks could get up to your house by way of the driveway.. we do require a private drive waiver for this situation and can let you know more about it if that is the case for your inquiry.